Frequently Asked Questions
Can I use points to cover shipping and taxes? Yes. Because the points are applied as a credit against the full transaction total, they cover everything — products, shipping, and any applicable taxes.
What happens if I return my order? We'll refund the transaction amount to your American Express card or PayPal account as normal. American Express doesn't usually automatically reinstate the points used — instead, the refund appears as a cash credit on your statement. If you'd prefer your points back, contact American Express directly once the refund has processed.
Why can't I see the option to use points? For SafeKey payments, the most likely cause is a pop-up blocker — the points option appears in a pop-up window, so make sure those are enabled for our site. For PayPal, double-check that your Amex card is linked and that you've enrolled in "Pay with Rewards" within your PayPal account settings.
Worth Every Point
Flights get forgotten. Hotel stays end. A Somerset Grill is still in your garden ten years from now, still cooking Sunday roasts, still lighting up an evening with friends.
If you've got points to spend, spend them on something that earns its place.
Any questions about ordering? Get in touch — we're happy to help.