FAQ Shipping

How much does delivery cost?

All orders to address accessible by 7.5t lorry on the UK Mainland are shipped free of charge, and this delivery is included in all prices shown. If your property cannot be accessed by 7.5t lorry extra shipping charges may apply, please get in touch. 

For pricing for Northern Ireland, Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man, please reach out to our team.

We can also export and ship to the EU - please enquire for extra shipping costs.


How long does delivery take?

When in stock, delivery is usually in 2-3 working days. When on pre-order, general delivery times are given on the product page. If you need a next day shipment or Saturday delivery, get in touch and we can arrange.  

We will contact you to arrange a delivery day that suits you. Once dispatched, you will be sent a tracking email, so you can check on your grill's progress. 


How does delivery work?

Because of the size and weight (65Kg+) of our grills, each one is delivered assembled and a standard pallet by specialist courier. Our courier will unload your grill pallet by tail-lift to the kerbside OR entrance of your property. Delivery is Monday-Friday between the hours of 9am-6pm, and Saturday deliveries are available on request. 

Your grill will be delivered fully assembled. All grills with wood-store stands have heavy duty castor wheels, so can be moved around easily. Asado built-in grills take two people to carry, and Grande takes four people to safely move.